Property & Casualty Retail

*Less than 3 responses

Peer Group Ranking

Overall Ranking (Out of 27 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-100

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Quality of Product Coverage

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Quick links to subdivisions

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