Commercial Wholesale
*Less than 3 responses
Peer Group Ranking
Overall Ranking (Out of 15 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-100
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Breadth of Appetite
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Quality of Product Coverage
KPI Scores
Feedback from our Associates
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Service, accessibility, policy wordings.
- They go the 'extra mile' to build trading relationships.
- Flexibility and responsiveness. Producing documentation quickly and accurately.
- They have the best communication, flexibility and coverage.
- They are easy to get in contact with, and keen to help us win the business.
- They have appetite for non standard/higher risk clients. All markets want the 'vanilla' risks but too many decline on trade without looking at individual risks.
- Positivity, communication and availability.
- They are quick to respond, show flexibility around terms and pricing, and we have access to decision makers.
- Pricing and turnaround.
- Easy to deal with, people who answer the phone/ respond to emails without chasing, quick issue of documents.
- Speed of turnaround, strength of offering, and cost-effectiveness.