03 Introduction
James Brown
Senior Insurer Relationship Manager & Project Lead
E: james.brown2@lockton.com
Let’s grow together
Each year, we ask our associates how our insurer partners are performing. Their feedback helps improve your service. Which means happier clients.
We want to strengthen our relationship with you. We want to align strategies, share aspirations – and build genuine partnerships with your people. We believe better relationships build better outcomes.
This report details the strengths of our working relationship with you, and what we feel you’re doing well. It also outlines where you’re not performing as well as your competitors, suggesting ways to improve in 2025 and beyond.
Questions? Please reach out. We’re happy to help.
96%
of our associates shared their thoughts on your products, pricing, risk appetite, underwriting ability and engagement.
Survey of 770 Lockton associates from a variety of divisions:
Global Energy
Ireland
P&C Specialties
P&C Retail
Profin
Transportation & Logistics
GREAC
Financial & Political Risks
Methodology
We asked them to:
- Rank the Key Performance Indicators (1 being the most important and 11 being the least)
- Score you from 1-10 across all KPIs, with 1 representing a very poor performance and 10 representing the best possible
- State how likely they were to recommend you to friends and colleagues (NPS)
- Describe what you do better than your peers
- List one area of improvement that would significantly impact your relationship with us
- Share why their top three markets are ‘best in class’
Key Performance Indicators:
- Breadth of Appetite
- Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
- Flexibility (Terms, Pricing, Wordings)
- Relationship Strength (With UW's / Decision Makers)
- Attitude to Pricing
- Quality of Product Coverage
- Ability to Provide Adequate Capacity
- Helps me win New Business
- Appetite Communication
- Pro-Activity of Engagement
- Technical Expertise