04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking
Overall Ranking (from 29 Markets)
Overall NPS Score (vs Average of -5)
A Top 5 position overall in 3 of the 14 Lockton Business Units relevant to The Hartford
What is going well?
Energy Liability – The Hartford were described as a ‘leader’ in the Marine and Energy space.
Upstream Energy – They lead well, have a good technical knowledge and are flexible.
Casualty ROW – Excellent in key trades they are strong at. Good expertise and broad appetite for Construction project business.
Crisis Management – They are engaged with the team and show a willingness to help.
Management Liabilities – Side A business was raised as a strength for The Hartford. Excess pricing is competitive, and the team communicate well and are very easy to work with.
National PI – The Hartford understand Construction & Property well and are very helpful on specific challenges.
Professions PI – Quick turnaround times and effective communication.
Marine Cargo – Good and frequent engagement to discuss upcoming accounts.
Marine Hull – The Hartford have great specialist knowledge and develop strong client relationships.
Specie & Fine Art – Very positive feedback all round, with high level of technical expertise, good claims service and an experienced underwriting team.
Areas for Improvement for The Hartford?
Energy Liability – Look to improve servicing with additional underwriters.
Upstream Energy – Improving their midstream appetite (writing Lockton’s midstream facility) and quicken response times were two main feedback areas.
Casualty ROW – The Hartford should look to increase their appetite.
Crisis Management – Look to be more commercial in more challenging regions.
Management Liabilities – Themes to improve on included offering lower attachment points, provide larger lines, broaden appetite for primary business and write more US liability.
National PI – Broaden appetite in Construction & Property.
Professions PI – The Hartford should look to broaden appetite and consider writing primary (Construction & Property).
Marine Cargo – The Hartford can be ‘inflexible’ on policy wordings led by market peers.
Marine Hull – It was fed back that The Hartford’s Ports & Terminals underwriters need more support. Additionally look to organise a social engagement to develop the relationship.
Specie & Fine Art – Improve flexibility.
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
