Property ROW
Out of 8 responses
Peer Group Ranking
Overall Ranking (Out of 21 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-13
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Attitude to Pricing
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- They work with us on pricing and often hit what we need.
- They are flexible on offers
- They are good at writing longer stretches
- They have a good presence in London market
- Zurich are open to new ideas
Elements you could improve on to better trade with our Lockton team
- They could keep us updated with what they can do, territories, target occupancies etc.
- They could improve their scope of appetite
- Zurich could improve their turnaround times
- They could improve communication regarding potential orders to avoid wasting time
- They could improve by buying more Fac. via Lockton, especially on Lockton direct business.
- On the property side, they could improve regarding Caribbean and LatAm appetite
- They could improve their response times
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Willingness to take a lead position in order to bring business to London.
- They have a "let's find a solution" attitude.
- Great relationship with underwriter. Good and proactive communicators. They help win accounts.
- They are relationship driven, commercial, positive, competitive, forward thinking and supportive.
- They have large teams to get quick responses.
- Service levels, technical knowledge and pricing.
- Turnaround times, competitive pricing and good communication.
- Flexible on T&C's, good capacity and realistic pricing.
- Quick turnaround times, dollar capacity deployed and pricing flexibility.
- Availability of underwriters, pricing, speed of quoting.
- Presence, communication and leniency.
- Completive pricing and quick response times.
- Service, consistency of approach, competitiveness and flexibility.
- Competitive pricing, good line sizes, flexible T&Cs, good response times on email and PPL, strong personable relationships.
- Openness to discuss options.