Power & Renewables
Out of 8 responses
Peer Group Ranking
Overall Ranking (Out of 22 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
50
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Attitude to Pricing
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- Zurich's capacity is great
- Zurich are good at supporting Lockton to win new business
- They are good at international business leadership
- They assist in winning new business and support local pricing
- They are good at leading programmes and have a good appetite for risks
- They are always prepared to quote and actively find a reason to write the business
Elements you could improve on to better trade with our Lockton team
- They need to improve their pricing
- They could improve their response times
- They could have slightly faster turnaround times
- Their appetite for non-power risks
- They could offer solutions out of London for more USA business
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Willingness to support Lockton's book of business.
- Quick response times, willing to listen to the client needs and be creative. Competitive pricing/terms.
- Appetite (including rate), Capacity (including cat) & turnaround times.
- Response times, lead line size, ability to help on the more challenging business and being commercial.
- Prompt response times with willingness to provide flexible options for our clients.
- Service, reliability, competitive.
- Responsive, communicative, flexible.
- Meaningful line sizes, ability to quote, willingness to write business which is predominantly out of appetite that helps our reputation with our retail teams.
- Flexibility, amount of capacity and competitive pricing.
- Competitive terms and willingness to negotiate with us. Response times and the attitude of the underwriter being proactive and helpful.
- Positive attitude to writing business, competitiveness, availability and capacity.
- Engagement, cooperation, recognized as leader with strong expertise.