Global Real Estate

Out of 64 responses

Peer Group Ranking

Overall Ranking (Out of 23 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

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NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1 Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2 Flexibility (Terms, Pricing, Wordings)

3 Attitude to Pricing

KPI Scores

Feedback from our Associates

What you do better than your peers

Their Commercial approach to renewals.
They have an enhanced value proposition especially with their Zurich Climate Resilience Solutions
They appear more professional
Their local office network
Zurich are commercial and seem hungry for new business which helps with competition.
Their multinational offering and technical depth across the team.
Their response times and commercial approach
Zurich are good at being commercial
They build good working relationships
They help us win new business
Zurich communicate well with good access to decision makers
They are good at being part of their clients wording
They are good at communicating and processing new business
They are flexible
Zurich actively look for new business
Their European platform
They offer flexible coverage options

They are accommodating with a difficult portfolio
Zurich are good at captives
They are good at being flexible
They are great at communicative trading
Their capacity and new business approach
Their European scope and active engagement
Their competitive pricing
Zurich are good at communicating
They are easy to deal with and flexible
Their international offering
Their European expertise that provide a very strong lead proposition.
Their captive arrangements
They provide different solutions for complex programme designs
Zurich are good at servicing
Their ability to be flexible with wordings.
They provide fast turn around on quotes
Zurich are good at providing capacity

Elements you could improve on to better trade with our Lockton team

Zurich could broaden their appetite
Zurich could better collaborate on engineering and construction opportunities.
They need to be more consistent
Zurich could improve their pricing
The response times from underwriters could be improved
They could reduce minimum premium
Zurich could write bigger capacity as they have the ability to do so
They could improve their capacity
They could improve their capacity restrictions
They do utilise risk engineers and follow their advices, but sometimes I'd hope they could look outside of this to the bigger picture.
They could reduce minimum premium
They could put more effort into developing broker relations
Zurich could improve their flexibility and appetite
They could be more competitive on price
They could have quicker turnaround times

Zurich could improve their cross selling opportunities.
They could improve response times
Their flexibility across all asset classes could be improved
They could be consistent in approach to renewal business as opposed to new business
Zurich could improve their commercial premium rating
Turn around time has to be improved
They could do more resi risks
They could have a better appetite for smaller size risks
They need to increase their capacity
They could improve their pricing on some risks.
They could be more flexible
They need more flexibility in pricing
They need to improve their speed of service and appetite
They need to improve their servicing
They could be better at winning new business

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

Technical expertise, commercial approach and responsiveness.
Communication, willingness to negotiate and have an understanding of clients' positions.
Commerciality, Flexibility and Responsiveness.
They have expert underwriters, competitive pricing and make commercial decisions.
Have a desire to build long-term relationships and provide strategic support at client level.
Flexibility, turn around times and good relationships.
Communicative and find solutions.
Service and response times plus being flexible/commercial.
Good communication and response times. Fairness in offering terms in situations where losses have been occurred.
Flexible, quick turnaround times and technical expertise.
Have a holistic view of the client's programme and bring in other parts of the business to assemble a multi-class offering. Additionally, frequent surgery sessions with our Associates to ensure underwriters are always visible.
Response times, competitive attitude to pricing and access to technical knowledge.
Service, response times and ability to make contact by phone.
Be supportive of Lockton and our clients.
Flexibility, speed and answering the phone.
Wide appetite, being commercial/flexible and service levels.
Quick turnaround, easy communication and pricing.
Turnaround times and flexibility.
Flexibility and wanting to build partnership with us and our clients.
Flexible, quick turnaround times, desire to write new business and think commercially.
Have good service, quick response times, always get back to you if you call them. Prepared to meet face to face.
Willingness to trade, communicate well, speedy response times on existing business and active face-to-face presence.
Service, turnaround times, pricing and flexibility.
Fast turnaround times, flexibility in pricing and have understanding of the client.
Flexibility and communication.
Response times and product knowledge.
Flexibility to pricing and taking a commercial view to get a deal over the line, combined with turnaround times. When an insurer proactively looks to broaden their offering and exceed the client's expectations, it really strengthens the relationship of all parties.
Have quick response times.
Commercial attitude, turnaround times, and effective communication.
Flexibility.
Willingness to quote on new business, response times and flexibility with pricing.
Flexibility and ease of trading.
Overall level of service received/communicated.
Easy to deal with, great at building relationships and have understanding of our clients' needs.
Have great relationships built on trust, commercial approach and proactive approach to delivering solutions for clients.
Flexible, are easy to work with.

Flexibility, service and technical ability.
Communication, trading strategically and flexibly.
Commercial underwriting decisions, service and responsiveness.
Willing to trade and support brokers and clients.
Actively engaging and dynamic in the way they trade to achieve the best result for all parties involved in a renewal process.
Communication, coverage and pricing.
Active engagement, strong partnering and good communication.
Their appetite to new business and flexibility in respect of pricing and cover.
Turnaround times, pricing and ease to contact if needed urgently.
They communicate, have corporate thinking and are solution-driven.
Response times, appetite, pricing/rating.
Great terms, easy to deal with, have fast response times.
They have willingness to be flexible and assist where they can with good communication and turnaround times.
Capacity, price and service.
Service, pricing and commerciality.
Appetite, enthusiasm, response times and commercial attitude.
Commercial approach, competitive pricing, quick response times and technical expertise.
Responsiveness, communication & being easy to work with, commercial underwriting with a reasonable consideration of the risk, ability for flexibility if required.
Competitive pricing, wide coverage and good communication.
Relationship, flexibility & commerciality.
Have open communication channels with their top underwriters to ensure the clients needs are met.
Quick turnaround times, ability to move on rates and premiums, technical servicing and policy advice.
Strong relationships, have willingness to assist and speed of turnaround times.
Engagement, flexibility and clarification on their position.
Clear and concise communicators, good relationships across the piece and flexible traders.
Speed of service, competitive pricing and collaborative approach.
We have access to decision makers.
They are responsive, flexible and technical.
Flexibility, Service, Quality of Product.
Knowledgeable, good service and pricing.
They communicate their appetite, look at each piece of new business on a case-by-case basis and have a good turnaround times on all queries.
Strong relationships, commercial Flexibility and good attitude to pricing.
Have food relationships with underwriters, good rates, ability to provide capacity and quick turnaround times.
Technical expertise, underwriting flexibility and good engagement with brokers.
Good communication.
Commercial decision making, quick turnaround times and wanting to work together as partners.

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