Global Cyber & Technology
Out of 13 responses
Peer Group Ranking
Overall Ranking (Out of 15 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
46
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Quality of Product Coverage
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- Zurich are good at pricing
- They are easy to speak to and responsive
- They always keep in touch and are quick to respond to market conditions.
- They are really strong when they have an existing relationship with the client and they write a variety of other lines of business.
- They are good at communication, technicality, and flexibility
- Zurich are competitive on new business
- They are good at providing competitive terms
Elements you could improve on to better trade with our Lockton team
- They could improve on pricing in comparison to peers
- They could consider more US business
- They could improve their tech cover
- Zurich could improve appetite towards certain industries
- Zurich could improve by broadening their territory scope
- Communication could be improved
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Financial stability, service levels, knowledge, product, innovation, competitive pricing and reputation amongst the business and peers.
- Able to offer full coverage under our proprietary policy form, competitive pricing and quick turnaround times.
- Coverage, service, pricing and flexibility.
- Understanding of the product offered and ability to work with clients to provide bespoke client solutions.
- Relationships and response times.
- They are easy to work with and great relationship.
- Responsive, technical knowledge and write on Lockton proprietary form.
- Ability to make decisions with commercial underwriters and good service.
- They are flexible, great in front of clients and they care about Lockton and our clients.
- Communication, pricing and being commercial.
- Very technical underwriters that liaise with clients well.
- Response time, breadth of coverage, technical expertise and claims services.
- Flexibility, availability of senior decision makers and understanding of Lockton and our strategy.
- Response times and reasoning.