Glasgow
Out of 10 responses
Peer Group Ranking
Overall Ranking (Out of 12 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-80
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Flexibility (Terms, Pricing, Wordings)
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Quality of Product Coverage
KPI Scores
Feedback from our Associates
What you do better than your peers
- Zurich have a good appetite
- Their motor Fleet and desire to write business and assist where they can
- Zurich's terms come through automatically
- They have a broad appetite and are strong on liabilities
Elements you could improve on to better trade with our Lockton team
- They could improve their responses to quotations and pricing
- They could be more proactive regarding engagement
- They could improve by being more accessible
- Zurich could be more consistent on pricing on fleets, and customer service could be improved.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Responsiveness and engagement, Technical underwriting ability, flexibility on price and terms.
- Response times, ability to understand the opportunity, flexibility in pricing/proposition.
- Ease to deal with and willingness to support.
- Willingness to trade and flexible, commercial awareness and range of covers that they can underwrite.
- Local decision making, experienced underwriters and a flexible approach.
- Claims Handled in-house, not outsourced. Technical knowledge and experience. Flexibility in approach to risk.