National PI Solicitors E&W
Out of 11 responses
Peer Group Ranking
Overall Ranking (Out of 9 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
73
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Breadth of Appetite
3
Appetite Communication
KPI Scores
Feedback from our Associates
What you do better than your peers
- They offer a really strong PI product.
- They are open to conversations with any account executive.
- They offer flexible solutions/policy enhancements which gives them an edge in the market.
- Travelers cater for pricing.
- They are open to new business, and are very competitive.
- The service and coverage is the best in the market.
Elements you could improve on to better trade with our Lockton team
- Better communication with brokers on calls rather than email.
- Use phones more, or phones that bounce to other colleagues if they are not available.
- Improve turnaround times.
- Write more small(er) risks.
- Quicker response times throughout busy periods.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Communication and turnaround times.
- All Quality Ratings, claims service, and willingness to quote.
- They are very consistent.
- Responsive, commercial and decisive.
- Communication, knowledgeable underwriters and we are clear on their appetites.
- They respond to our requests to review terms when required. Claims handling is good.
- Availability of underwriters, claims offering and capacity.
- Service, client care and technical expertise.
- Speed in responding and pricing.
- Security, breadth of appetite and sector understanding.
- Able to articulate a rational approach on how they underwrite.
- They are responsive and easy to communicate with, and open to opportunities to work together.
- Service, coverage and speed of response.
- Pricing.