Construction Investments

*Less than 3 responses

Peer Group Ranking

Overall Ranking (Out of 21 Markets)

Net Promoter Score


An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

50

NPS score


Average NPS score (overall)

Lockton ranked the following KPIs as most important to them


1

Relationship Strength (With UW's / Decision Makers)

2

Flexibility (Terms, Pricing, Wordings)

3

Ability to Provide Adequate Capacity

KPI Scores


Feedback from our Associates


What you do better than your peers

  • We get on well with their teams.
  • They demonstrate good technical knowledge.

Elements you could improve on to better trade with our Lockton team

  • Travelers should Improve/widen their appetite.
  • Less restraints by US home office, more power and decision making by UK underwriters.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Appetite offering and service levels.
  • Proactive, willingness to be flexible and accommodating, and technical knowledge.
  • Broad Appetite, price and cover competitiveness, and responsiveness.
  • Capacity, communication, and flexibility.
  • Speed of service and effective communication coupled with technical expertise and awareness of market dynamics when crafting client solutions.

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