Birmingham

Out of 6 responses

Peer Group Ranking

Overall Ranking (Out of 20 Markets)

Net Promoter Score


An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-100

NPS score


Average NPS score (overall)

Lockton ranked the following KPIs as most important to them


1

Quality of Product Coverage

2

Flexibility (Terms, Pricing, Wordings)

3

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

KPI Scores


Feedback from our Associates


What you do better than your peers

  • Good breadth of cover and policy wording.
  • Their very specific industry appetite is a strength.
  • They are able to perform niche trades.
  • Travelers' coverage is extensive.
  • They demonstrate competitive US Pricing.
  • Travelers have good policy wordings.

Elements you could improve on to better trade with our Lockton team

  • Travelers could respond more quickly to emails.
  • Broaden their appetite.
  • Broaden their appetite.
  • Provide quotes for more risks.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Good communication and clarity around appetite, pricing and cover.
  • Flexibility, responsiveness and global capabilities.
  • Service, scope of cover, flexibility of underwriters' decision and approach to risk.
  • Good communication between team and underwriters, good policy wordings, accessible and responsive underwriters.
  • Good products, good relationships with BDM's and underwriters, willingness to write risks that aren't always straightforward and will work with you to find solutions.
  • Communication, flexibility and trust.
  • They work with you as a team to secure new business/renewal, and are accessible.
  • Response times and a 'can do' attitude.
  • Understanding, appetite, relationship, service delivery.
  • Communication and underwriters' ability to trade.
  • Communication and strength of relation, good turnaround times and the ability to listen to our clients' demands and needs in order to provide solutions best suited.
  • They are technical, relationship-focused, have a good speed of response and are flexible.
  • Are able to provide capacity, competitive pricing, and easy to trade with.
  • Honesty, service times, buy into working in partnership rather than against the broker. Technical knowledge.
  • Engagement, willingness to trade, flexibility (pricing and terms) responsiveness to issues/queries.
  • They have consistency, flexibility and commerciality.
  • They target clients within appetite and show flexibility.
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