Birmingham
Out of 6 responses
Peer Group Ranking
Overall Ranking (Out of 20 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-100
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Flexibility (Terms, Pricing, Wordings)
3
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
KPI Scores
Feedback from our Associates
What you do better than your peers
- Good breadth of cover and policy wording.
- Their very specific industry appetite is a strength.
- They are able to perform niche trades.
- Travelers' coverage is extensive.
- They demonstrate competitive US Pricing.
- Travelers have good policy wordings.
Elements you could improve on to better trade with our Lockton team
- Travelers could respond more quickly to emails.
- Broaden their appetite.
- Broaden their appetite.
- Provide quotes for more risks.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Good communication and clarity around appetite, pricing and cover.
- Flexibility, responsiveness and global capabilities.
- Service, scope of cover, flexibility of underwriters' decision and approach to risk.
- Good communication between team and underwriters, good policy wordings, accessible and responsive underwriters.
- Good products, good relationships with BDM's and underwriters, willingness to write risks that aren't always straightforward and will work with you to find solutions.
- Communication, flexibility and trust.
- They work with you as a team to secure new business/renewal, and are accessible.
- Response times and a 'can do' attitude.
- Understanding, appetite, relationship, service delivery.
- Communication and underwriters' ability to trade.
- Communication and strength of relation, good turnaround times and the ability to listen to our clients' demands and needs in order to provide solutions best suited.
- They are technical, relationship-focused, have a good speed of response and are flexible.
- Are able to provide capacity, competitive pricing, and easy to trade with.
- Honesty, service times, buy into working in partnership rather than against the broker. Technical knowledge.
- Engagement, willingness to trade, flexibility (pricing and terms) responsiveness to issues/queries.
- They have consistency, flexibility and commerciality.
- They target clients within appetite and show flexibility.