Upstream Energy

Out of 5 responses

Peer Group Ranking

Overall Ranking (Out of 19 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

40

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Attitude to Pricing

3

Breadth of Appetite

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They are flexible.
  • They support us on a lot of business.
  • They are flexible.
  • The Hartford lead well.
  • The Hartford have a good level of technical knowledge.

Elements you could improve on to better trade with our Lockton team

  • The Hartford could increase their midstream appetite.
  • Improve their claims function.
  • Provide faster response times.
  • Quicken turnaround times.
  • Write our midstream facility.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Pricing, Flexibility, Service.
  • Technical expertise, market reputation, responsiveness.
  • Helpful, friendly, commercial, have an understanding of clients' needs.
  • Flexibility, communication, commerciality, product strength.
  • Flexible and tailored solution to clients' needs.
  • Must have a strong lead underwriter in order to provide a level of assurance to potential followers that the terms are justified. They need to have an established position as a claims leader that can work well with loss adjusters to ensure that claims are paid expediently. They need to have a level of expertise and to be engaging in front of clients.
  • They are always open to discussing wordings and their technical knowledge is excellent.
  • Appetite, line size, engagement.
  • Breadth of appetite, availability of underwriters, commercial ability/helpfulness.
  • Communication, willingness to think commercially and technical knowledge.
  • Appetite for new business.
  • Each underwriter has full autonomy to underwrite. Have availability to meet face-to-face and willingness to do what it takes to win with Lockton.
  • Commerciality (new business especially), turnaround times and flexibility on T&C.
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