UK Construction
*Less than 3 responses
Peer Group Ranking
Overall Ranking (Out of 20 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
0
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Flexibility (Terms, Pricing, Wordings)
3
Quality of Product Coverage
KPI Scores
Feedback from our Associates
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Have comprehensive and flexible coverage, financial strength and stability.
- They have exceptional service: quick and responsive, with dedicated underwriters who provide support. Competitive pricing: they provide highly competitive rates without compromising on coverage quality. Flexibility and adaptability: they show a willingness to adapt wording and terms based on client-specific requirements/market changes.
- They have adequate response times and are easily accessible/open to discussion on prices/terms.
- Great service levels, good relationships and attitude to resolving issues.
- Responsive, detailed and thorough.
- Flexibility and accessibility.
- Ability to build long-term relationships and not be overly reactive.
- Combination of pricing, coverage and ability to look across multiple lines of cover.
- Flexibility, competitive pricing and accessibility.
- Broad appetite, good communication and quick response times.
- Good service levels, wide appetite for risk and price.
- They are friendly/approachable which was helpful to new members of our team. They have been extremely helpful in helping develop knowledge and skills of some individuals.
- Turnaround times, expertise, competitiveness to win business and the quality of their products.
- Being upfront about appetite and what they can realistically provide. Generally, be responsive with quick turnaround times.