Specie & Fine Art

Out of 6 responses

Peer Group Ranking

Overall Ranking (Out of 12 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

50

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Flexibility (Terms, Pricing, Wordings)

3

Relationship Strength (With UW's / Decision Makers)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Their Underwriting team is very experienced.
  • Their expertise adds value.
  • They provide a good claims service.
  • The Hartford's knowledge of Art business is detailed.
  • They have a high level of technical expertise.

Elements you could improve on to better trade with our Lockton team

  • We are jointly looking at ways to increase our trade together.
  • Improve their flexibility.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Service, strength of Claims and Underwriting teams, flexibility and ability to engage with clients.
  • Quick responses, high level of technical knowledge, competitive pricing and strong claims offering.
  • They understand the class of business and are sensitive to the pressures we are under as the broker.
  • Service, proactivity and ability to negotiate evenly.
  • Availability, competitive terms and expertise.
  • Service levels and claims expertise.
  • They are responsive, willing to understand a risk that may be different, and offer competitive pricing.
  • They are all very big supporters of Lockton which makes our job easier.
  • Product, pricing, knowledge and their claims teams.
  • Service levels and flexibility.
  • Strong relationships and speed of turnaround.
  • Knowledgeable and easy communication.
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