National PI Construction & Property
Out of 4 responses
Peer Group Ranking
Overall Ranking (Out of 23 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-25
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Breadth of Appetite
KPI Scores
Feedback from our Associates
What you do better than your peers
- They can be very helpful on specific challenges.
- The Hartford understand their niche well.
Elements you could improve on to better trade with our Lockton team
- Broaden their appetite.
- They should broaden their appetite.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Being able to adapt cover to that of the clients' needs. Being able to understand the risks of the insured and not just go by a system.
- Flexible with their terms and good communication.
- Underwriter competence, communication and good negotiators.
- Flexible, competitive and knowledgeable.
- Response times, technical expertise and ease of trading.
- Response times, support on winning deals and coverage.
- Flexibility, responsiveness and competitiveness.
- Quick response, engagement, flexibility and decision making.
- Great prices.
- Engagement with the team. Ability to underwrite when specific covers are needed.
- Ease of engaging with, pricing flexibility and cover flexibility.
- Knowledge and attitude.