Marine Cargo

*Less than 3 responses

Peer Group Ranking

Overall Ranking (Out of 24 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-50

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Flexibility (Terms, Pricing, Wordings)

3

Breadth of Appetite

KPI Scores

Feedback from our Associates

What you do better than your peers

  • We engage frequently to discuss upcoming accounts.

Elements you could improve on to better trade with our Lockton team

  • The Hartford can be inflexible on policy wordings led by market peers.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Quality of service, innovative (always finding new solutions), wide appetite, always willing to provide terms.
  • Willing to offer a price on difficult risks, willingness to have a discussion on a risk rather than declining. They have a flexible appetite and territories.
  • Response times, appetite, decision makers and being commercial.
  • Availability of decision makers, speed of response, commercial pricing and scope of cover.
  • The quality of the underwriters from a commercial standpoint that is backed by technical knowledge. They also are supportive of a variety of business which includes supporting facilities/line slips.
  • Broad risk appetite, good day to day engagement, good level of support for client meetings and travel, and first class claims service.
  • Response times, willing to trade on accounts which can also be difficult to place but taking a bigger picture view. Good lead lines.
  • Turnaround times, flexibility during negotiations and team reputation.
  • Detailed and comprehensive understanding of the risks presented.
  • Day to day service (answering the phone, emails, texts). Willingness to trade and actively look to win business. Actively meet the team with face to face engagement.
  • Specialist knowledge and products, technical expertise, ability to deploy large line sizes, competitive pricing, flexibility.
  • They have the highest levels of engagement.
  • Flexibility, approachable and willingness to work on securing accounts.
  • Willingness to engage fully.
  • Overall approach to cover, pricing and relationship.
  • Acknowledging emails - this enables us to know the team are moving forward with the renewal/new business. These markets generally have a great response time and are eager to support us.
  • Their willingness to work with you and get the correct deal for the Clients.
  • Quick responses, pricing and coverage.
  • Quality of service and engagement.
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