Financial & Political Risks
Out of 3 responses
Peer Group Ranking
Overall Ranking (Out of 18 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-33
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Relationship Strength (With UW's / Decision Makers)
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Breadth of Appetite
KPI Scores
Feedback from our Associates
What you do better than your peers
- The Hartford reply quickly.
Elements you could improve on to better trade with our Lockton team
- Broaden their appetite for the business we have.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Quick response times and ability to write a wide portion of clients' portfolios.
- Quick response times. Work together to meet rate our Insureds will accept. Underwrite the Insured first and help with the more difficult risks.
- Technical expertise and an understanding of the business.
- Flexibility on structure and terms.
- Turnaround times. Willingness to give a price on almost any risk. Claims payments.
- Are open to new insureds/structures/risks, accessibility/turnaround and communication.
- Fast response and good level of appetite for challenging risks.
- Flexibility, responsiveness and consistency.
- They have a broad risk appetite, technical expertise and flexibility on pricing.