Property ROW
Out of 12 responses
Peer Group Ranking
Overall Ranking (Out of 21 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
50
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Attitude to Pricing
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- Flexibility around offering capacity - will offer top and tail lines and can also deploy AIG capacity.
- Breadth of appetite and flexibility.
- They have good flexibility.
- We have a great market relationship. They are proactive in working with brokers, quote several options, and are happy to lead a placement.
- Their dual stamp is a strength.
- They have good turnaround times.
- They are a strong follow line, and have a broad scope to offer terms.
- Using AIG capacity in addition to Talbot on other layers.
- Breath of appetite and service.
- Consistently excellent service and proactive in their approach.
- Talbot deploy good line sizes, are flexible with occupancies, and price competitively.
Elements you could improve on to better trade with our Lockton team
- Be more price competitive.
- Prices have become less competitive recently, but they're happy to negotiate.
- Lead more business.
- Capacity is a bit low, consider lead positions.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Willingness to take a lead position in order to bring business to London.
- They have a "let's find a solution" attitude.
- Great relationship with underwriter. Good and proactive communicators. They help win accounts.
- They are relationship driven, commercial, positive, competitive, forward thinking and supportive.
- They have large teams to get quick responses.
- Service levels, technical knowledge and pricing.
- Turnaround times, competitive pricing and good communication.
- Flexible on T&C's, good capacity and realistic pricing.
- Quick turnaround times, dollar capacity deployed and pricing flexibility.
- Availability of underwriters, pricing, speed of quoting.
- Presence, communication and leniency.
- Completive pricing and quick response times.
- Service, consistency of approach, competitiveness and flexibility.
- Competitive pricing, good line sizes, flexible T&Cs, good response times on email and PPL, strong personable relationships.
- Openness to discuss options.