04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking
Overall Ranking (from 29 Markets)
Overall NPS Score (vs Average of -5)
A Top 5 position overall in 5 of the 14 Lockton Business Units relevant to Talbot
What is going well?
Financial & Political Risks - They are a very knowledgeable and reliable market.
Energy Liability - They always have a presence at the box and are open to looking at more complicated risks.
Crisis Management - Their performance in client meetings is strong, and they provide good solutions to any claims.
Property NA – They are always available at the box and can offer primary and excess capacity on the same account.
Property ROW – They are consistently an excellent service and proactive in their approach and will offer top and tail lines and can also deploy AIG capacity.
Management Liabilities - Their speed of turnaround times is good, and strong relationship with underwriters.
Professions PI Construction & Property - Their speed of turnaround times is good.
Marine Cargo - Talbot offer large lead lines and offer competitive Excess of Loss pricing.
Marine Hull - Talbot are friendly and always available to speak.
Areas for Improvement for Talbot?
Financial & Political Risks – They should improve their pricing, flexibility and turnaround times.
Energy Liability - Have a wider appetite for international business.
Crisis Management – Talbot need to hire more resource into the team to provide a better service, quicker turnaround times and communication.
Property NA – Talbot should increase flexibility around terms and be much more competitive on pricing.
Property ROW – Feedback suggests that Talbot’s pricing has become less competitive recently.
Global Cyber & Technology - Improved engagement between the teams is essential.
Management Liabilities – Talbot need to broaden their appetite outside of facility business and be more competitive.
Professions PI Construction & Property – They need to broaden their appetite.
Marine Cargo – Talbot should hire more underwriters to increase resourcing, have better engagement and keep the team aligned with their appetite.
Marine Hull – Feedback indicates their line size is small.
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
