International Construction
*Less than 3 responses
Peer Group Ranking
Overall Ranking (Out of 12 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
0
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Pro-Activity of Engagement
3
Ability to Provide Adequate Capacity
KPI Scores
Feedback from our Associates
What you do better than your peers
- They offer up meaningful capacity for important Lockton clients.
Elements you could improve on to better trade with our Lockton team
- Communicate appetite and be consistent with it.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Good communication, solution-focused, flexibility and understanding where we need to be to win business.
- Availability of key decision makers/senior underwriters on a face-to-face basis. Supporters of our strategic partner framework.
- Technical expertise, willingness on partnership with Lockton and good broker service.
- Good communication, good capacity & consistent support.
- Speed of service and response times.