Global Real Estate

*Less than 3 responses

Peer Group Ranking

Overall Ranking (Out of 23 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-50

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Flexibility (Terms, Pricing, Wordings)

3

Attitude to Pricing

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Swiss Re Corso's speed of underwriting is a strength.
  • Swiss Re Corso provide meaningful capacity.

Elements you could improve on to better trade with our Lockton team

  • Broaden their appetite.
  • Create a lead offering.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Technical expertise, commercial approach and responsiveness.
  • Communication, willingness to negotiate and have an understanding of clients' positions.
  • Commerciality, Flexibility and Responsiveness.
  • They have expert underwriters, competitive pricing and make commercial decisions.
  • Have a desire to build long-term relationships and provide strategic support at client level.
  • Flexibility, turn around times and good relationships.
  • Communicative and find solutions.
  • Service and response times plus being flexible/commercial.
  • Good communication and response times. Fairness in offering terms in situations where losses have been occurred.
  • Flexible, quick turnaround times and technical expertise.
  • Have a holistic view of the client's programme and bring in other parts of the business to assemble a multi-class offering. Additionally, frequent surgery sessions with our Associates to ensure underwriters are always visible.
  • Response times, competitive attitude to pricing and access to technical knowledge.
  • Service, response times and ability to make contact by phone.
  • Be supportive of Lockton and our clients.
  • Flexibility, speed and answering the phone.
  • Wide appetite, being commercial/flexible and service levels.
  • Quick turnaround, easy communication and pricing.
  • Turnaround times and flexibility.
  • Flexibility and wanting to build partnership with us and our clients.
  • Flexible, quick turnaround times, desire to write new business and think commercially.
  • Have good service, quick response times, always get back to you if you call them. Prepared to meet face to face.
  • Willingness to trade, communicate well, speedy response times on existing business and active face-to-face presence.
  • Service, turnaround times, pricing and flexibility.
  • Fast turnaround times, flexibility in pricing and have understanding of the client.
  • Flexibility and communication.
  • Response times and product knowledge.
  • Flexibility to pricing and taking a commercial view to get a deal over the line, combined with turnaround times. When an insurer proactively looks to broaden their offering and exceed the client's expectations, it really strengthens the relationship of all parties.
  • Have quick response times.
  • Commercial attitude, turnaround times, and effective communication.
  • Flexibility.
  • Willingness to quote on new business, response times and flexibility with pricing.
  • Flexibility and ease of trading.
  • Overall level of service received/communicated.
  • Easy to deal with, great at building relationships and have understanding of our clients' needs.
  • Have great relationships built on trust, commercial approach and proactive approach to delivering solutions for clients.
  • Flexible, are easy to work with.
  • Flexibility, service and technical ability.
  • Communication, trading strategically and flexibly.
  • Commercial underwriting decisions, service and responsiveness.
  • Willing to trade and support brokers and clients.
  • Actively engaging and dynamic in the way they trade to achieve the best result for all parties involved in a renewal process.
  • Communication, coverage and pricing.
  • Active engagement, strong partnering and good communication.
  • Their appetite to new business and flexibility in respect of pricing and cover.
  • Turnaround times, pricing and ease to contact if needed urgently.
  • They communicate, have corporate thinking and are solution-driven.
  • Response times, appetite, pricing/rating.
  • Great terms, easy to deal with, have fast response times.
  • They have willingness to be flexible and assist where they can with good communication and turnaround times.
  • Capacity, price and service.
  • Service, pricing and commerciality.
  • Appetite, enthusiasm, response times and commercial attitude.
  • Commercial approach, competitive pricing, quick response times and technical expertise.
  • Responsiveness, communication & being easy to work with, commercial underwriting with a reasonable consideration of the risk, ability for flexibility if required.
  • Competitive pricing, wide coverage and good communication.
  • Relationship, flexibility & commerciality.
  • Have open communication channels with their top underwriters to ensure the clients needs are met.
  • Quick turnaround times, ability to move on rates and premiums, technical servicing and policy advice.
  • Strong relationships, have willingness to assist and speed of turnaround times.
  • Engagement, flexibility and clarification on their position.
  • Clear and concise communicators, good relationships across the piece and flexible traders.
  • Speed of service, competitive pricing and collaborative approach.
  • We have access to decision makers.
  • They are responsive, flexible and technical.
  • Flexibility, Service, Quality of Product.
  • Knowledgeable, good service and pricing.
  • They communicate their appetite, look at each piece of new business on a case-by-case basis and have a good turnaround times on all queries.
  • Strong relationships, commercial Flexibility and good attitude to pricing.
  • Have food relationships with underwriters, good rates, ability to provide capacity and quick turnaround times.
  • Technical expertise, underwriting flexibility and good engagement with brokers.
  • Good communication.
  • Commercial decision making, quick turnaround times and wanting to work together as partners.
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