04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking
Overall Ranking (from 29 Markets)
Overall NPS Score (vs Average of -5)
A Top 5 position overall in 9 of the 23 Lockton Business Units relevant to Swiss Re Corso
What is going well?
Onshore Construction – Swiss Re Corso can lead many projects and provide good capacity.
Commercial Wholesale – They are very approachable and responsive. High capacity deployment and a great risk engineering team.
London Retail – Technical ability of Swiss Re Corso was defined as ‘second to none’. Great feedback all round with one associate describing them as the ‘strongest insurer in the Retail Property world at the moment’.
Crisis Management – They have good flexibility and communicate well.
Property ROW – Swiss Re Corso provide meaningful capacity and have a flexible approach to new business.
Aviation – Very supportive of Lockton.
Areas for Improvement for Swiss Re Corso?
Onshore Construction – Look to be more responsive and easier to contact.
Global Real Estate – Broaden appetite and create a lead offering.
London Retail – A common theme was that multinational programmes can be slow after inception e.g. delays with local policy issuance, invoices, and payment to follow panel.
Casualty ROW – Increase appetite for broader geographies in London.
Crisis Management – Look to improve response times and broaden appetite.
Property ROW – Swiss Re Corso pricing seems to be out of step with the market at times.
Aviation – Improve communication.
Marine Hull – Look to be more available and improve communication.
Peer Group
