Property ROW

Out of 4 responses

Peer Group Ranking

Overall Ranking (Out of 21 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

14

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Attitude to Pricing

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Broad appetite
  • Can write global mining, and they are very technical
  • Good communication and information supplied
  • Ability to be flexible
  • Particularly on the mining side, consistently at the higher end of our go to markets in London

Elements you could improve on to better trade with our Lockton team

  • Flexibility on terms and conditions
  • Be able to write more direct form London
  • Be less stringent with terms / T&Cs
  • Buy more Fac outside of the pure fronting solutions
  • Fronting costs could be more competitive
  • Flexibility in some terms and conditions
  • More flexible on pricing

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Willingness to take a lead position in order to bring business to London.
  • They have a "let's find a solution" attitude.
  • Great relationship with underwriter. Good and proactive communicators. They help win accounts.
  • They are relationship driven, commercial, positive, competitive, forward thinking and supportive.
  • They have large teams to get quick responses.
  • Service levels, technical knowledge and pricing.
  • Turnaround times, competitive pricing and good communication.
  • Flexible on T&C's, good capacity and realistic pricing.
  • Quick turnaround times, dollar capacity deployed and pricing flexibility.
  • Availability of underwriters, pricing, speed of quoting.
  • Presence, communication and leniency.
  • Completive pricing and quick response times.
  • Service, consistency of approach, competitiveness and flexibility.
  • Competitive pricing, good line sizes, flexible T&Cs, good response times on email and PPL, strong personable relationships.
  • Openness to discuss options.
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