National PI Regulatory
Out of 4 responses
Peer Group Ranking
Overall Ranking (Out of 17 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
25
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Breadth of Appetite
KPI Scores
Feedback from our Associates
What you do better than your peers
- Starr provide competitive offerings
- They make regular visits to our Bristol office
- Starr are supportive on complex programmes
Elements you could improve on to better trade with our Lockton team
- Quicker response times
- Wider appetite
- Quicker response times
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Availability, flexibility and long-term attitude to insureds.
- Service, coverage and attitude.
- Quick turnaround times and a commercial approach to doing business.
- Breadth of coverage, willingness to negotiate and security of stamp.
- Communication, response times and pricing flexibility.
- They have a willingness to write new business.
- Experienced underwriting, strong reputation in market. Competitive pricing and good response times.