04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking
Overall Ranking (from 29 Markets)
Overall NPS Score (vs Average of -5)
A Top 5 position overall in 5 of the 25 Lockton Business Units relevant to Starr
What is going well?
Onshore Construction – Starr are competitive.
Real Estate – Fantastic when it comes to providing quick capacity.
UK Construction – Starr are a good follow market on construction projects.
London Retail – Fronting facilities - particularly on Global Excess layer programmes.
Crisis Management – Fast at issuing policy documents.
ROW Property – Can write global mining, and they are very technical.
FI – They will consider slightly out of core business.
ML – Can be aggressive at certain attachment points.
National PI Accountants – They collaborate well with us.
National PI Construction & Property – Members of their team have excellent technical knowledge.
National PI Regulatory – They make regular visits to our Bristol office.
National PI Solicitors E&W – Their technical knowledge and willingness to trade is great.
PI Solicitors & Accountants – Level of detail from the underwriters.
Aviation – They have good technical knowledge.
Marine Cargo – They have a good number of experienced underwriters in their team.
Areas for Improvement for Starr?
Onshore Construction – Greater flexibility to London market MRCs.
Power & Renewables – Faster response times, and better collaboration between teams.
Upstream Energy – Greater flexibility.
UK Construction – Put forward competitive terms to lead on construction projects.
London Retail – Reinsurance costs can make their offering uncompetitive.
ROW Property – Flexibility on terms and conditions.
FI – Greater engagement once team is fully staffed.
National PI Accountants – Build relationships out to wider team.
National PI Solicitors E&W – Greater accessibility of the team.
National PI Solicitors & Accountants – Faster turnaround times.
Aviation – More competitive pricing.
Marine Cargo – Faster turnaround times, and more flexibility on account maintenance.
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
