Casualty ROW
Out of 5 responses
Peer Group Ranking
Overall Ranking (Out of 15 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
60
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Quality of Product Coverage
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- Appetite is very broad, and they are also willing to offer a price.
- Sompo are flexible, and provide competitive pricing, particularly on primary business.
- They are competitive.
- Sompo are good at helping us on harder risks.
Elements you could improve on to better trade with our Lockton team
- Be more consistent with response times.
- Widen their appetite, and increase ease of document production in relation to Canadian business.
- Improve availability.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Appetite and coverage.
- Broad appetite, flexibility in pricing, availability to meet underwriters in office/at box.
- Responsiveness, competitive and supportive.