Bermuda
Out of 9 responses
Peer Group Ranking
Overall Ranking (Out of 18 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-33
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Breadth of Appetite
2
Relationship Strength (With UW's / Decision Makers)
3
Quality of Product Coverage
KPI Scores
Feedback from our Associates
What you do better than your peers
- They liaise with other counterpart global offices to maximize capacity offering.
- Sompo communicate quickly.
- They issue paperwork in a timely manner.
- They are quick to issue documentation.
- Sompo's flexibility on layers sets them apart.
- They answer queries well.
Elements you could improve on to better trade with our Lockton team
- Have lower attachment points.
- Increase their flexibility.
- Work around their regional offices blocking business.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Willingness to be flexible on long term clients, passion for customer service (responses) and thinking outside of the box for new products.
- Capacity, communication and ease of doing business with.
- Communication, quick turnaround of documentation and being open minded/working with us to make the deal happen.
- They are communicative and open about their abilities and processes.
- Effective communication, stable capacity, good ratings.
- Quick responses, wide appetite, flexibility on layers and commercial on pricing when they need to be.
- Keen to collaborate, hard-working and willing.
- Quick decisions, quick turnaround times, transparency and a willingness to work together.