National PI Solicitors Scotland
Out of 5 responses
Peer Group Ranking
Overall Ranking (Out of 11 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
20
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Technical Expertise
KPI Scores
Feedback from our Associates
What you do better than your peers
- Good service from members of their claims team.
- Excellent claims team.
- Take a client/customer-led approach to accounts and new business.
Elements you could improve on to better trade with our Lockton team
- Be more responsive.
- Underwriting team could be quicker in their responses.
- Better communication, and faster response to emails.
- Speed in response to queries.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Experience, pricing and breadth of cover.
- Good coverage.
- Breadth of coverage.
- Thorough review of risk and competitive terms.