Glasgow
Out of 10 responses
Peer Group Ranking
Overall Ranking (Out of 12 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-60
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Flexibility (Terms, Pricing, Wordings)
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Quality of Product Coverage
KPI Scores
Feedback from our Associates
What you do better than your peers
- RSA engage proactively.
- Proactive engagement.
- They show a desire to win business.
- RSA have regular trading team meetings with our office, which are face to face.
- Availability of key contacts, although this has reduced more recently.
- They visit our office regularly.
- They have good technical competencies.
Elements you could improve on to better trade with our Lockton team
- Quicker responses to enquiries and pricing.
- Flexibility of wordings.
- The level of information they require can cause delays.
- Be more flexible in pricing.
- Better consistency of underwriters on a specific account.
- Be more flexible and supportive.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Responsiveness and engagement, Technical underwriting ability, flexibility on price and terms.
- Response times, ability to understand the opportunity, flexibility in pricing/proposition.
- Ease to deal with and willingness to support.
- Willingness to trade and flexible, commercial awareness and range of covers that they can underwrite.
- Local decision making, experienced underwriters and a flexible approach.
- Claims Handled in-house, not outsourced. Technical knowledge and experience. Flexibility in approach to risk.