04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking
Overall Ranking (from 29 Markets)
Overall NPS Score (vs Average of -5)
A Top 5 position overall in 4 of the 23 Lockton Business Units relevant to RSA
What is going well?
Onshore Construction – RSA provide good communication.
Power & Renewables – Clear ambitions, willing to be flexible in terms, and provide good technical expertise.
Real Estate – Underwriters are empowered with enhanced authority to bind larger/complex risks.
Belfast – RSA have a great network of underwriters, and there is always someone available.
Aberdeen – Good relationships, and ability to communicate with the broker.
Birmingham – They are swift to respond to emails.
Glasgow – RSA have regular trading team meetings with our office, which are face to face.
London Retail – RSA have regular trading team meetings with our office, which are face to face.
Manchester – We have a good relationship and dialogue with them.
Newcastle – They have a broad appetite.
National PI Accountants – Their underwriters are knowledgeable.
National PI Construction & Property – Coverage and understanding of professions.
National PI Regulatory – RSA's claims handling is effective.
Marine Cargo – Response times and quality of that response/technical knowledge.
Marine Hull – Their underwriters are always available.
Areas for Improvement for RSA?
Onshore Construction – Provide more capacity.
Power & Renewables – Underwriting resourcing.
Real Estate – Lack of mid level/junior underwriter(s) leading to senior underwriter(s) being inundated with administrative work.
Belfast – Greater appetite and be more keen to write new business.
Aberdeen – Quote more - we're still working to understand their appetite.
Birmingham – More flexibility on trades that are willing to write.
Glasgow – Quicker responses to enquiries and pricing.
London Retail – RSA require head office approval/sign off for far greater items in comparison to their peers. It subsequently makes mid-term adjustments / renewal painful and slow versus their peers.
Manchester Corporate – Be more competitive and develop relationship.
Newcastle – Improve response to new business enquiries.
NA Property – Provide greater capacity.
National PI Accountants – Offer more competitive pricing.
National PI Construction & Property – Increased appetite.
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
