Belfast

Out of 56 responses

Peer Group Ranking

Overall Ranking (Out of 21 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-46

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Quality of Product Coverage

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Breadth of Appetite

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They help build good broker relations.
  • RSA can be flexible.
  • RSA have a great network of underwriters, and there is always someone available.
  • They have good policy wordings.
  • Have a large appetite for risks.
  • They can be flexible.
  • They have communicated their appetite well.
  • Variety of cover solutions - on and offline.
  • Online portal popular at present.
  • They are competitive on office package policies.
  • Easy to get a hold of someone.
  • Excess layer cover.
  • RSA are good at helping with new business.
  • Local office in Belfast with a good team of underwriters.
  • They have a good online portal.
  • Good consideration of issues "outside the box".
  • Property owners policies.
  • They have a succesful online portal.
  • Their property offering.
  • Package offerings.
  • Quick response times to queries at the renewal stage.
  • Support on retention and renewals.

Elements you could improve on to better trade with our Lockton team

  • Improve fleet online.
  • Help with new business.
  • Speedier response to queries.
  • Greater appetite and be more keen to write new business.
  • Quicker quote turnaround times.
  • Respond quicker to enquiries, emails and provide contact numbers.
  • Faster response times.
  • Turnaround times.
  • Improve local underwriter relationships.
  • Improve turnaround times.
  • Be more active in trying to quote for business.
  • More competitive pricing.
  • Live chat only available during certain hours.
  • Live chat service to be available all day.
  • Help us with more new business.
  • Provide more product info.
  • Better flexibility with pricing.
  • Flexibility of wordings.
  • Broader risk appetite, and more competitive prices.
  • Flexibility in reducing premium.
  • Improve responsiveness to emails.
  • Return phone calls.
  • Better Portal trading.
  • Improve relationships.
  • Service and wider appetite.
  • Recent rate increases have been significant.
  • Reduce their large rating increases at each renewal stage.
  • More flexible underwriting.
  • Improve appetite for new business.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Quick responses and good communication.
  • Capacity, levels of cover and willingness to trade.
  • Willingness to help.
  • Service levels, speed of response and pricing.
  • A combination of good service levels, broad appetite and competitive premiums.
  • Quick turnaround, great communication and local knowledge.
  • Prompt response to queries, willingness to negotiate, issuing terms and documents in good time.
  • Good response times, accuracy and speed of documentation.
  • Quick quote/renewal term turnaround times, access to skilled underwriters, communication of their appetites, strong relationships and hungry to write new business.
  • Exceptional Service levels and speedy response times.
  • Technical knowledge and customer service.
  • Taking on new business and building relationships.
  • Prompt communication with brokers, flexibility in terms of underwriting and pricing.
  • Quick response / turnaround times.
  • Good communication, ability to consider risks on their own merits and be flexible with terms/cover when required.
  • Have a quality product, be easy to do business with, have fast communication and flexibility.
  • Effective and efficient communication, flexibility in cover and pricing, longstanding relationships with Lockton.
  • Responsiveness, flexibility and superior products.
  • Quick response times, good rapport and willingness to be flexible.
  • Access to underwriters. Keen to work to find a solution. Wide breadth of product offering.
  • Access to the underwriters who make the decisions.
  • Slick online trading, good local underwriter relationships and competitive pricing.
  • Great service, good lines of communication and flexibility.
  • Responsiveness, quality of underwriters and products.
  • Competitive pricing, service levels and paying claims.
  • Ease of portal usage, ability to contact underwriters, flexibility with portal rates.
  • They are very responsive and efficient.
  • Technical expertise, flexibility & good communication.
  • Easy-to-use portal and good communication.
  • Broad appetite & relationships.
  • Are flexible and competitive.
  • Competitive pricing, willingness to work with brokers and have good communication.
  • Flexibility, communication and a sense of partnership.
  • Communication, excellent terms and claims handling.
  • Turnaround times, appetite and competitive pricing.
  • Access to technical underwriters, flexibility and assistance when there is a problem.
  • Quick response times, competitive premiums and an appetite for new business.
  • Risk appetite, pricing and quick response times.
  • Appetite to write business with knowledgeable underwriters who are interested in securing business.
  • Fast response times, have an ability to be flexible and have adequate capacity.
  • Communication, pricing and product offering.
  • They are flexible in pricing. We have access to decision makers who are easy to get in contact with.
  • Quality products, flexibility and technical expertise.
  • They are flexible, they under-promise but over-deliver and are easy to deal with.
  • Experienced underwriters with an appetite to help and write business. Good communication.
  • Competitive premiums.
  • Timely responses and a demonstration they care about Lockton and our clients.
  • They are effective communicators, try to write new business or at least provide a reason for declinatures, and provide accurate documentation.
  • Fast response times, quick release of documentation, not applying large rating increases on claims-free cases at renewals and willingness to provide quotations.
  • Have worldwide capabilities.
  • Communication and helping to retain clients.
  • Communication, fast responses and are flexible on terms and premium.
  • Willingness to help out.
  • Quick response times, favourable terms and inclusivity of coverage.
  • Have an ability to trade, a broad appetite and be flexible.
  • Technical ability, strong policy wordings and ability to actually "trade" with us.
  • Response times to queries, answering phones and responding to submissions with VRI's before asking for a list of questions.
  • Easy-to-use Online Portals and quick response times.
  • Technical expertise a given, broad appetite, competitive pricing.
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