Upstream Energy

*Less than 3 responses

Peer Group Ranking

Overall Ranking (Out of 19 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

0

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Attitude to Pricing

3

Breadth of Appetite

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They have a very well-informed underwriting team.

Elements you could improve on to better trade with our Lockton team

  • Be more open to the offshore energy market.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Pricing, Flexibility, Service.
  • Technical expertise, market reputation, responsiveness.
  • Helpful, friendly, commercial, have an understanding of clients' needs.
  • Flexibility, communication, commerciality, product strength.
  • Flexible and tailored solution to clients' needs.
  • Must have a strong lead underwriter in order to provide a level of assurance to potential followers that the terms are justified. They need to have an established position as a claims leader that can work well with loss adjusters to ensure that claims are paid expediently. They need to have a level of expertise and to be engaging in front of clients.
  • They are always open to discussing wordings and their technical knowledge is excellent.
  • Appetite, line size, engagement.
  • Breadth of appetite, availability of underwriters, commercial ability/helpfulness.
  • Communication, willingness to think commercially and technical knowledge.
  • Appetite for new business.
  • Each underwriter has full autonomy to underwrite. Have availability to meet face-to-face and willingness to do what it takes to win with Lockton.
  • Commerciality (new business especially), turnaround times and flexibility on T&C.
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