UK Construction

Out of 14 responses

Peer Group Ranking

Overall Ranking (Out of 20 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-7

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Flexibility (Terms, Pricing, Wordings)

3

Quality of Product Coverage

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They excel because of their underwriters being very experienced and knowledgeable.
  • QBE have a strong proposition as lead insurer on construction projects.
  • QBE is a reliable lead market for both CAR and Casualty, consistently delivering excellent service for both annuals and new business. They are also willing to meet with our clients, which is highly appreciated.
  • Always a contact available to assist in others absence.
  • QBE are good at bringing different lines together to create unique offerings.
  • Very good at multi-line annual accounts.
  • QBE have a good appetite for risk.
  • They offer good terms, rates, and wordings.

Elements you could improve on to better trade with our Lockton team

  • Quicker response times.
  • Adopt a more competitive pricing strategy.
  • Be more open to engaging with new clients.
  • Premium in terms is often significantly higher than other markets.
  • Better manage perceptions and timings on the multi-line deals.
  • Some wording changes are out of kilter with the market.
  • More appetite for Projects.
  • Improved communication - it can be challenging to get responses from the Scottish team.
  • Response times could be quicker in some cases.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Have comprehensive and flexible coverage, financial strength and stability.
  • They have exceptional service: quick and responsive, with dedicated underwriters who provide support. Competitive pricing: they provide highly competitive rates without compromising on coverage quality. Flexibility and adaptability: they show a willingness to adapt wording and terms based on client-specific requirements/market changes.
  • They have adequate response times and are easily accessible/open to discussion on prices/terms.
  • Great service levels, good relationships and attitude to resolving issues.
  • Responsive, detailed and thorough.
  • Flexibility and accessibility.
  • Ability to build long-term relationships and not be overly reactive.
  • Combination of pricing, coverage and ability to look across multiple lines of cover.
  • Flexibility, competitive pricing and accessibility.
  • Broad appetite, good communication and quick response times.
  • Good service levels, wide appetite for risk and price.
  • They are friendly/approachable which was helpful to new members of our team. They have been extremely helpful in helping develop knowledge and skills of some individuals.
  • Turnaround times, expertise, competitiveness to win business and the quality of their products.
  • Being upfront about appetite and what they can realistically provide. Generally, be responsive with quick turnaround times.
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