Power & Renewables

Out of 6 responses

Peer Group Ranking

Overall Ranking (Out of 22 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-17

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Attitude to Pricing

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They are innovative.
  • Excellent Liability pricing.
  • Breadth of appetite.
  • Quota share capacity provider.
  • QBE are always prepared to find a reason to write the business.

Elements you could improve on to better trade with our Lockton team

  • Provide greater capacity.
  • Quicker response times, and a clearer breakdown of how they calculate the price in quotes.
  • Lead more business.
  • Provide larger line sizes.
  • Quote more business in the future, with larger lines.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Willingness to support Lockton's book of business.
  • Quick response times, willing to listen to the client needs and be creative. Competitive pricing/terms.
  • Appetite (including rate), Capacity (including cat) & turnaround times.
  • Response times, lead line size, ability to help on the more challenging business and being commercial.
  • Prompt response times with willingness to provide flexible options for our clients.
  • Service, reliability, competitive.
  • Responsive, communicative, flexible.
  • Meaningful line sizes, ability to quote, willingness to write business which is predominantly out of appetite that helps our reputation with our retail teams.
  • Flexibility, amount of capacity and competitive pricing.
  • Competitive terms and willingness to negotiate with us. Response times and the attitude of the underwriter being proactive and helpful.
  • Positive attitude to writing business, competitiveness, availability and capacity.
  • Engagement, cooperation, recognized as leader with strong expertise.
BACK TO ALL INSURER RESULTS →