Newcastle
Out of 12 responses
Peer Group Ranking
Overall Ranking (Out of 15 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
25
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Quality of Product Coverage
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- They have a good understanding of risk, and offer flexibility.
- Great underwriter relationship. Flexibility is excellent.
- QBE provide competitive pricing.
- We have good access to decision makers.
- All round flexibility.
- Writing Rail liability.
- QBE are flexible and willing to work together.
Elements you could improve on to better trade with our Lockton team
- Service levels for urgent enquiries.
- Coverage limits in some cases.
- Better service.
- More servicing staff.
- Increase staff numbers so they are always available.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Relationship with underwriters is an essential part in terms of negotiating, understanding the risk and being flexible with underwriting.
- Outstanding coverage, competitive rates, quick and flexible response times.
- Positive and pro-active engagement, flexibility and competitive pricing.
- Good people, have regular engagement and local decision makers.
- Communication and flexibility.
- Have good service.
- Working relationship.
- Strength of relationship.