Marine Hull

Out of 9 responses

Peer Group Ranking

Overall Ranking (Out of 22 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-11

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Breadth of Appetite

3

Quality of Product Coverage

KPI Scores

Feedback from our Associates

What you do better than your peers

  • QBE are able to 'look at the big picture'.
  • Builders risks are a particular area of strength.
  • They offer a large range of Marine Products.
  • QBE have both Hull and PNI.
  • Builders risks.

Elements you could improve on to better trade with our Lockton team

  • More competitive pricing.
  • Be more commercial on Hull business.
  • Be more competitive on price.
  • Increase capacity.
  • Be more available at the box.
  • Be easier to contact.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Turnaround time, active communication and willingness to help come to a solution.
  • Availability, commercial pricing and capacity.
  • The scope of the business they provide as well as the pricing on the business they offer.
  • They are approachable and have an understanding of the risk.
  • Fast turnaround, competitive pricing and broad coverage.
  • Service, price and capacity.
  • Quality of service.
  • Service quality.
  • Turnaround time for quotation and queries.
  • Appetite, pricing and technical expertise. They are great with clients and offer a great claims service.
  • Flexibility.
  • Reliability, previous experience, pricing and strong relationship.
  • Availability, response times and willingness to help.
  • Detailed knowledge of the products they are offering and lead underwriter status.
  • They are commercial.
  • Supportive.
  • We have great relationships with the underwriters we deal with.
  • Availability, prompt answers and claims service.
  • Competitive, accessibility and willingness to listen to our clients' needs.
  • Understanding the products and negotiating.
  • They have great capacity.
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