Manchester Corporate

Out of 17 responses

Peer Group Ranking

Overall Ranking (Out of 19 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

24

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Quality of Product Coverage

3

Relationship Strength (With UW's / Decision Makers)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Their cross-class approach.
  • The building of relationships with the team.
  • QBE respond promptly and well.
  • All-round communication from BDM, to underwriters, and claims.
  • QBE appear to have the most flexible appetite in the market.
  • Consistent personnel controlling relationships.
  • In Manchester, they have a very effective and proactive Lockton account management team.
  • Their pricing and cross-line collaboration.
  • Strong local management team helps build and maintain relationships.
  • Broad appetite, excellent local relationships.
  • QBE's cover offering is great.

Elements you could improve on to better trade with our Lockton team

  • Sometimes feel hindered in trading where they provide capacity to specialist MGAs, and we would rather trade direct.
  • Dealing with emails/calls/documentation in a more timely manner.
  • Offer better rates.
  • Senior decision making underwriters are sometimes extremely busy and getting hold of them can be difficult.
  • Quicker response times.
  • A little more commerciality on client renewal pricing.
  • Quicken response times.
  • They need to fill their vacancies as service levels have suffered.
  • Contact with the whole corporate team.
  • Delay in sending documents.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Commerciality, flexibility and relationship.
  • Flexibility, experienced underwriters and contactable.
  • They are competitive, have a knowledgeable risk engineering approach and are relationship focused.
  • Cover, pricing, relationship.
  • Technical expertise and responsiveness.
  • Good response times, good communication and problem solving.
  • Flexibility with risks, reviewing on their merits. Quick response times and good communication. They are more commercial with their underwriting stance.
  • They have a wide appetite.
  • Knowledgeable underwriters, capable of providing proper support on claims and risk management needs. They have the ability and desire to find a solution.
  • Access to key decision makers and the actual underwriters. Meeting deadlines for responses.
  • Ability to build and maintain strong relationships.
  • Experienced and commercial underwriting teams, strong client and Lockton relationship-management personnel, swift response times and flexibility on capacity/cover.
  • Flexibility, cover and easy access to underwriters and decision makers.
  • Service, relationship, flexibility.
  • They are easy to contact/do business with, have a wider proposition other than just price, and have clear communication on what their appetite is.
  • Quick response to changing market conditions, willingness to trade and open communication on what is required to keep business.
  • Responsive and can offer a good product that has wide cover. Reasonable with pricing. Willing to make the effort to visit to build relationships and confirm what they can offer/appetite.
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