Glasgow

Out of 10 responses

Peer Group Ranking

Overall Ranking (Out of 12 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

10

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Flexibility (Terms, Pricing, Wordings)

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Quality of Product Coverage

KPI Scores

Feedback from our Associates

What you do better than your peers

  • QBE are proactive, responsive and technically capable.
  • Their service proposition is the best by far.
  • Their service is exceptional.
  • QBE can be very flexible and adaptive.
  • QBE are easy to contact, flexible, and willing to do business.
  • Their communication is great.
  • They always provide a quote, and have a very broad appetite.

Elements you could improve on to better trade with our Lockton team

  • Sometimes pricing is high.
  • More flexible in terms and wordings.
  • Level of premium can be sometimes prohibitive, but they are showing more flexibility on this point.
  • More competitive cross-selling - it is often one class of business within a portfolio that lets them down in package deals. It would also be helpful if they had a claims portal.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Responsiveness and engagement, Technical underwriting ability, flexibility on price and terms.
  • Response times, ability to understand the opportunity, flexibility in pricing/proposition.
  • Ease to deal with and willingness to support.
  • Willingness to trade and flexible, commercial awareness and range of covers that they can underwrite.
  • Local decision making, experienced underwriters and a flexible approach.
  • Claims Handled in-house, not outsourced. Technical knowledge and experience. Flexibility in approach to risk.
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