Crisis Management
*Less than 3 responses
Peer Group Ranking
Overall Ranking (Out of 20 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-100
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Breadth of Appetite
KPI Scores
Feedback from our Associates
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Response times, appetite, box presence in Lloyds.
- Flexibility and communication.
- Presence, flexibility and pricing.
- Willingness to work on Binders/Line slips, efficient service and flexible.
- They are lead markets. Good capacity and brand recognition with clients. Strong claims.
- The service they offer, not just turn around times but also pricing/wording breath/commercial ability across all areas.
- Capacity, pricing, response to queries.
- Appetite, pricing and response times.
- Service, innovation, open to ideas, flexibility, autonomy.
- Ability to see risks within a portfolio rather than independent risks. Broad wording and product but with ability to be flexible with them to tailor to client.
- Great levels of coverage, premium is at a competitive rate, they are easy to discuss new ideas with. Wide range of product offering, new areas of coverage which may appeal to certain clients.
- Service, flexibility and relationships.
- Willingness to review the more volatile risks, servicing renewal accounts well with quick turnaround times to retain accounts.
- The response consultants they are partnered with, capacity, commercial approach to risks.
- Fast communication, clear appetite, versatility on wording and pricing.
- Appetite and flexibility.
- Turnaround time, appetite, and expertise.