Construction Investments
Out of 5 responses
Peer Group Ranking
Overall Ranking (Out of 21 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-60
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Relationship Strength (With UW's / Decision Makers)
2
Flexibility (Terms, Pricing, Wordings)
3
Ability to Provide Adequate Capacity
KPI Scores
Feedback from our Associates
What you do better than your peers
- They have good global capabilities.
- Able to write package business being CAR/TPL/EL in a joined up approach.
- They have the ability to write cross-border risks.
- Ability to write tough US & Canadian-exposed business on a primary and lead umbrella basis.
Elements you could improve on to better trade with our Lockton team
- Quicken response times, and widen appetite.
- Better communicate their position and appetite, especially with contract Surety.
- Broaden their appetite on single one-off projects - in particular high-rise.
- Responsiveness to new submissions.
- Flexibility on coverage requests, and taking the time to understand the clients' needs/ concerns.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Appetite offering and service levels.
- Proactive, willingness to be flexible and accommodating, and technical knowledge.
- Broad Appetite, price and cover competitiveness, and responsiveness.
- Capacity, communication, and flexibility.
- Speed of service and effective communication coupled with technical expertise and awareness of market dynamics when crafting client solutions.