Casualty ROW
Out of 5 responses
Peer Group Ranking
Overall Ranking (Out of 15 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-40
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Quality of Product Coverage
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- Excellent Canadian team currently, with a good breadth of experience.
- Their historically broad appetite for industries in Australia.
- Their South African mining appetite.
Elements you could improve on to better trade with our Lockton team
- Communicating underwriting appetite changes sooner and give clients a year to make a decision/change.
- Better communication on changes in their book (reducing line size and appetite for Australian business).
- More consistency across underwriters/territories .
- Be more price competitive.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Appetite and coverage.
- Broad appetite, flexibility in pricing, availability to meet underwriters in office/at box.
- Responsiveness, competitive and supportive.