Belfast

Out of 59 responses

Peer Group Ranking

Overall Ranking (Out of 21 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-14

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Quality of Product Coverage

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Breadth of Appetite

KPI Scores

Feedback from our Associates

What you do better than your peers

  • QBE provide bespoke underwriting.
  • Their engagement, technical expertise, and our relationship with Belfast and Glasgow is all excellent.
  • Policy issuance is efficient.
  • QBE give great access to skilled underwriters.
  • Underwriters take time to clarify their positions and to build relationships.
  • They have great local knowledge.
  • They develop a very positive relationship with our local office.
  • QBE provide competitive wordings, particularly for construction clients.
  • They communicate well, and have good rapport with our underwriters.
  • They have good relationships with our underwriters.
  • Motor Fleet is a particular strength of theirs.
  • Their response times are quick.
  • They have good relationships with underwriters.
  • They offer competitive pricing.
  • QBE's standalone minibus cover is a differentiator.
  • Easy-to-use Fast Trade.
  • They have great technical expertise.
  • QBE price competitively on Property.
  • QBE are proactive and happy to look into new business.
  • Good access to their underwriters in Belfast.
  • Great response times.
  • Good local underwriter expertise.
  • QBE are high profile, flexible on pricing, aggressive, and provide good access to decision makers.
  • They have appetite to write all lines of business combined with excellent underwriters across all classes.
  • Endorsing drivers outside standard warranties.
  • Good access to decision makers.
  • Their claims handling is excellent.
  • Very in-depth knowledge and market expertise, as well as excellent broker/insurer relationships.
  • QBE are aggressive and supportive on new business.

Elements you could improve on to better trade with our Lockton team

  • Greater price flexibility.
  • Do exclusive quotes without the need for a client letter.
  • Speedier response to queries.
  • Quicker response times - especially with MTA's.
  • Improve response times.
  • Better communication.
  • Broaden their appetite.
  • Quicker turnaround times.
  • Improve their online trading platform.
  • Improved response times.
  • QBE portal not being used as much as others - more communication on current appetite.
  • Broaden appetite.
  • Quicker response times.
  • It can be hard to quote with them offline.
  • More appetite for new business.
  • Improve their motor approach.
  • Develop a more detailed product knowledge.
  • Better communication of who to contact if usual contact is away.
  • Great appetite for NB.
  • Ability to issue documentation promptly.
  • Improve communication.
  • Better documentation.
  • Broaden appetite.
  • Update the online portal.
  • Quicker response times to mid-term adjustments and queries.
  • Improve flexibility.
  • Reliability in getting documentation out.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Quick responses and good communication.
  • Capacity, levels of cover and willingness to trade.
  • Willingness to help.
  • Service levels, speed of response and pricing.
  • A combination of good service levels, broad appetite and competitive premiums.
  • Quick turnaround, great communication and local knowledge.
  • Prompt response to queries, willingness to negotiate, issuing terms and documents in good time.
  • Good response times, accuracy and speed of documentation.
  • Quick quote/renewal term turnaround times, access to skilled underwriters, communication of their appetites, strong relationships and hungry to write new business.
  • Exceptional Service levels and speedy response times.
  • Technical knowledge and customer service.
  • Taking on new business and building relationships.
  • Prompt communication with brokers, flexibility in terms of underwriting and pricing.
  • Quick response / turnaround times.
  • Good communication, ability to consider risks on their own merits and be flexible with terms/cover when required.
  • Have a quality product, be easy to do business with, have fast communication and flexibility.
  • Effective and efficient communication, flexibility in cover and pricing, longstanding relationships with Lockton.
  • Responsiveness, flexibility and superior products.
  • Quick response times, good rapport and willingness to be flexible.
  • Access to underwriters. Keen to work to find a solution. Wide breadth of product offering.
  • Access to the underwriters who make the decisions.
  • Slick online trading, good local underwriter relationships and competitive pricing.
  • Great service, good lines of communication and flexibility.
  • Responsiveness, quality of underwriters and products.
  • Competitive pricing, service levels and paying claims.
  • Ease of portal usage, ability to contact underwriters, flexibility with portal rates.
  • They are very responsive and efficient.
  • Technical expertise, flexibility & good communication.
  • Easy-to-use portal and good communication.
  • Broad appetite & relationships.
  • Are flexible and competitive.
  • Competitive pricing, willingness to work with brokers and have good communication.
  • Flexibility, communication and a sense of partnership.
  • Communication, excellent terms and claims handling.
  • Turnaround times, appetite and competitive pricing.
  • Access to technical underwriters, flexibility and assistance when there is a problem.
  • Quick response times, competitive premiums and an appetite for new business.
  • Risk appetite, pricing and quick response times.
  • Appetite to write business with knowledgeable underwriters who are interested in securing business.
  • Fast response times, have an ability to be flexible and have adequate capacity.
  • Communication, pricing and product offering.
  • They are flexible in pricing. We have access to decision makers who are easy to get in contact with.
  • Quality products, flexibility and technical expertise.
  • They are flexible, they under-promise but over-deliver and are easy to deal with.
  • Experienced underwriters with an appetite to help and write business. Good communication.
  • Competitive premiums.
  • Timely responses and a demonstration they care about Lockton and our clients.
  • They are effective communicators, try to write new business or at least provide a reason for declinatures, and provide accurate documentation.
  • Fast response times, quick release of documentation, not applying large rating increases on claims-free cases at renewals and willingness to provide quotations.
  • Have worldwide capabilities.
  • Communication and helping to retain clients.
  • Communication, fast responses and are flexible on terms and premium.
  • Willingness to help out.
  • Quick response times, favourable terms and inclusivity of coverage.
  • Have an ability to trade, a broad appetite and be flexible.
  • Technical ability, strong policy wordings and ability to actually "trade" with us.
  • Response times to queries, answering phones and responding to submissions with VRI's before asking for a list of questions.
  • Easy-to-use Online Portals and quick response times.
  • Technical expertise a given, broad appetite, competitive pricing.
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