Aberdeen

Out of 9 responses

Peer Group Ranking

Overall Ranking (Out of 12 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-56

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Quality of Product Coverage

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • QBE have a broad appetite.
  • Their Motor Fleet flexibility is good.
  • Response times are very good.
  • Communication from underwriters is good.
  • Flexibility to terms.
  • View the policyholders as their customers, and strive to build long term relationships.
  • QBE write non-conventional / higher risk business.
  • QBE always look to write business if possible.

Elements you could improve on to better trade with our Lockton team

  • Lack of appetite for SME/Mid-Market borderline risks.
  • Have more appetite in other lines of business other than fleet.
  • Lower minimum premiums.
  • Documentation can be unclear, and terms in some attachments are not clearly titled.
  • Widen appetite.
  • Be better on non liability/motor lines.
  • A little more visibility.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Fast Response Times, they reviews risks Individually and have reasonable rate increases.
  • Pricing, range of cover provided, willingness to pay claims and appetite/level of industries they will cover.
  • Communication is key.
  • Flexibility, timely responses and communication.
  • Engagement, flexibility.
  • Access to and good relationships with decision makers. They realise that the policyholder is also their customer and strive be even handed. No changes in position and willing to take a long term view.
  • Autonomous, technical, development underwriters that are knowledgeable and look at how they can write business.
  • Empowered underwriters with an ability and willingness to write business. A leading policy wording. A strong claims proposition.
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