Transactional Risks

Out of 7 responses

Peer Group Ranking

Overall Ranking (Out of 12 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

57

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Quality of Product Coverage

3

Technical Expertise

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They take a pragmatic and commercial approach.
  • Markel are flexible in all aspects and clear with their communication.

They provide competitive pricing.

Elements you could improve on to better trade with our Lockton team

  • Increase their max business line to insure slightly bigger deals.
  • Start quoting larger deals.
  • Increase limit size.
  • Broaden their appetite.
  • Better technical knowledge of US deals.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Pragmatic and commercial approach to coverage, turnaround times, how they approach internal Due Diligence and cross-border transactions.
  • Appetite, Commerciality, Flexibility and easy to work with.
  • Payment of claims, flexible on policy wording and pragmatic when it comes to coverage.
  • Appetite, flexibility and execution risk.
  • Flexibility on coverage and responsiveness.
  • Price, speed of process and communication.
  • Responsiveness, engagement at senior level and breadth of expertise and products.
  • Competitive pricing and flexibility.
  • Great communication, clear pricing and commercial flexibility to meet clients' requests.
  • Responsiveness, technical expertise and commerciality.
  • Coverage, flexibility and technical knowledge.
  • Technical expertise combined with pro-activity and a willingness to find a solution.
  • Competitive pricing, coverage/flexibility and turnaround times.
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