National PI Regulatory
Out of 7 responses
Peer Group Ranking
Overall Ranking (Out of 17 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
0
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Breadth of Appetite
KPI Scores
Feedback from our Associates
What you do better than your peers
- Markel have a strong team of underwriters.
- They have good response rates.
- They are very flexible on pricing and appetite.
- Their online systems are good.
- They are competitive with their pricing.
Elements you could improve on to better trade with our Lockton team
- More competitive pricing on renewals.
- Great flexibility with terms.
- Greater underwriter presence.
- Detailed quote schedules.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Availability, flexibility and long-term attitude to insureds.
- Service, coverage and attitude.
- Quick turnaround times and a commercial approach to doing business.
- Breadth of coverage, willingness to negotiate and security of stamp.
- Communication, response times and pricing flexibility.
- They have a willingness to write new business.
- Experienced underwriting, strong reputation in market. Competitive pricing and good response times.