Global Cyber & Technology

Out of 9 responses

Peer Group Ranking

Overall Ranking (Out of 15 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-56

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Quality of Product Coverage

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They engage well and are willing to support.
  • Their response times are good.
  • They are responsive.
  • They have an appetite for multiple lines of insurance, with potential cross-selling.
  • They provide cross-class placement with other teams.
  • Their communication is good.

Elements you could improve on to better trade with our Lockton team

  • More flexibility and willingness to align with peer markets on pricing.
  • Broaden their US Primary appetite.
  • Better policy form.
  • Re-evaluate unnecessary terms and conditions, which can cause delays in the quoting process.
  • More commercial pricing.
  • More competitive terms.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Financial stability, service levels, knowledge, product, innovation, competitive pricing and reputation amongst the business and peers.
  • Able to offer full coverage under our proprietary policy form, competitive pricing and quick turnaround times.
  • Coverage, service, pricing and flexibility.
  • Understanding of the product offered and ability to work with clients to provide bespoke client solutions.
  • Relationships and response times.
  • They are easy to work with and great relationship.
  • Responsive, technical knowledge and write on Lockton proprietary form.
  • Ability to make decisions with commercial underwriters and good service.
  • They are flexible, great in front of clients and they care about Lockton and our clients.
  • Communication, pricing and being commercial.
  • Very technical underwriters that liaise with clients well.
  • Response time, breadth of coverage, technical expertise and claims services.
  • Flexibility, availability of senior decision makers and understanding of Lockton and our strategy.
  • Response times and reasoning.
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