Energy Liability
Out of 7 responses
Peer Group Ranking
Overall Ranking (Out of 18 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-14
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Flexibility (Terms, Pricing, Wordings)
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Breadth of Appetite
KPI Scores
Feedback from our Associates
What you do better than your peers
- Their breadth of appetite is good.
- They are great relationship builders.
- Markel are responsive and reliable.
Elements you could improve on to better trade with our Lockton team
- Improve their servicing.
- Increase availability at the box.
- Price more competitively.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Breadth of appetite, line size and service.
- Ability to negotiate terms and pricing, availability and flexible.
- Responsiveness and flexibility.
- Responsive, proactive and knowledgeable.
- Wide appetite, good pricing, and flexibility.
- Appetite, Knowledge, Flexibility.