Bermuda

Out of 10 responses

Peer Group Ranking

Overall Ranking (Out of 18 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-20

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Breadth of Appetite

2

Relationship Strength (With UW's / Decision Makers)

3

Quality of Product Coverage

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They creatively think about how they can develop and expand their coverage.
  • They are able to effectively communicate what they want to write.
  • They are always quick to issue documentation.
  • They are effective at developing businesses and establishing clientele relationships.
  • They are a good underwriting team who are flexible and willing to support and grow the account with Lockton Bermuda.
  • They are keen to support a client and achieve mutual success.

Elements you could improve on to better trade with our Lockton team

  • Maintaining continuity on bespoke long term facilities/programs.
  • Be more responsive.
  • More flexibility in their areas of focus.
  • Be quicker with response times.
  • Broaden appetite on smaller business.
  • Look at lower attachment points.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Willingness to be flexible on long term clients, passion for customer service (responses) and thinking outside of the box for new products.
  • Capacity, communication and ease of doing business with.
  • Communication, quick turnaround of documentation and being open minded/working with us to make the deal happen.
  • They are communicative and open about their abilities and processes.
  • Effective communication, stable capacity, good ratings.
  • Quick responses, wide appetite, flexibility on layers and commercial on pricing when they need to be.
  • Keen to collaborate, hard-working and willing.
  • Quick decisions, quick turnaround times, transparency and a willingness to work together.
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