Property NA

Out of 7 responses

Peer Group Ranking

Overall Ranking (Out of 17 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-71

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Breadth of Appetite

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Their commercial attitude.
  • They can meet target premiums.
  • Liberty are very good in the DA Casualty space.
  • Their broker engagement.

Elements you could improve on to better trade with our Lockton team

  • Their appetite communication and service.
  • The flexibility with their terms.
  • Liberty could increase aggregates for North American property.
  • Their service levels and response times could be improved.
  • They could be less tentative at giving binder DA capacity.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Risk appetite, competitive pricing and service.
  • Service and turnaround. Broad appetite. Pricing.
  • Service, capacity and flexibility.
  • Good at communication, easy to trade with and good appetite.
  • They have ability to lead business, quick response times and flexibility.
  • Quick turnaround times for quotes, easy to work with on terms, have a good level of commercialism.
  • Pricing, flexibility on terms and accessibility.
  • Ability to adapt and be flexible.
  • Ability to deploy capacity, turnaround times, putting in energy into maintaining their broker relationships, price is reasonable and always willing to be creative with lines/pricing and listening to clients' needs as presented to them by broker.
  • Pricing flexibility and capacity.
  • Quick turnaround times and competitive terms.
  • Availability, knowledge and flexibility.
  • Ease of communication, flexibility in pricing and strong technical expertise.
  • They consistently provide timely and competitive quotes.
  • They are good lead markets, quick turnaround times and commercial approach.
BACK TO ALL INSURER RESULTS →